Delivery areas, minimum order amounts, free delivery thresholds and delivery times vary by postcode. Please use the delivery checker in the product information section to view the details for your area.

Available delivery methods and final charges are confirmed in your cart and at checkout. We use an on-demand delivery service, so please keep your phone available. If you need delivery at a specific time, please leave a note with your order and contact us in advance to confirm.

Please check your order on arrival
Please check the quantities and condition of your items as soon as they arrive. If there are any issues, contact us on the day of delivery.

Returns and exchanges
Due to the nature of fresh produce and food products, we do not accept returns or exchanges once delivery has been accepted, except in the following cases:

• Items have quality issues, such as spoilage or damage, or incorrect items have been sent.
• The items received do not match your order.

How to request assistance
Please contact us by phone, WeChat or email and provide:

• Your order number
• Photos of the affected items
• A description of the issue

Refund information
For more information about our refund policy and how refunds are handled, please see our Refund Policy.

Contact us
support@cozy-nook.com.au